Questions to Ask Your Provider
1. Are You a Facilities-Based Operator (FBO) or a Services-Based Operator (SBO)?
A Facilities-Based Operator (FBO) owns and operates its own infrastructure, offering greater control over service quality and reliability.
A Services-Based Operator (SBO) relies on third-party networks, which may affect performance and long-term service stability. Knowing this distinction helps gauge the provider’s capability to meet your business needs.
For a deeper dive into the differences between traditional setups and cloud-based solutions, visit our guide on VoIP in Singapore.
2. What Is Your Response Plan for Downtime, and How Will I Be Notified of Any Service Issues?
Downtime can disrupt operations, so understanding the provider’s approach to handling outages is crucial.
Ask about their monitoring systems, notification processes, and backup solutions.
Ensure they offer clear communication about planned maintenance and unexpected service disruptions.
3. What Are Your Number Porting Out Policies and Applicable Fees?
If you decide to switch providers, knowing the process and costs involved in porting out your number is essential.
Some providers impose restrictions, delays, or fees, which could complicate the transition.
Clarify these terms in advance to avoid unexpected challenges.
If you’re unfamiliar with number porting, we’ve explained the full number porting process here—including how to prepare and what to expect.
Questions to Ask Yourself
1. When Does My Current Contract End?
Contract completion is a prerequisite for porting ISDN numbers.
Overlooking this detail can cause unexpected downtime or additional fees.
Reviewing your contract’s end date ensures a smooth transition without disruptions.
2. Is My Timeline for VoIP Implementation Realistic?
Plan ahead and determine whether number porting is possible on time, especially if you need your VoIP system up and running before relocating or switching providers.
Porting dates are typically non-negotiable, so factor this into your timeline to avoid service gaps.
3. How Important Is Transparency About Pricing, Data Centre Locations, and Security Policies to Me?
Consider how much transparency impacts your decision-making.
Do you need clear pricing structures, visibility of data centre locations, and well-documented security policies such as Information Security Management Systems (ISMS) and data protection measures?
Lack of transparency can cause unexpected costs, compliance risks, and uncertainty regarding data management.
